Privacy Policy

At RS Medicals, we believe privacy is built on transparency, respect, and trust. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, communicate with us, or use our medical equipment rental and sale services.

By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

RS Medicals is a trusted medical equipment supplier based in Kolkata, providing medical equipment on rent and sale, home ICU setup, oxygen equipment, mobility aids, and related home healthcare support since 2014.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Prospective customers
• Existing customers renting or purchasing equipment
• Caregivers and family members contacting us on behalf of patients
• Hospital, clinic, and partner contacts
• Individuals who communicate with us through forms, email, phone, WhatsApp, or social media

This policy does not apply to third-party websites or services that may be linked from our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

This may include:

• Name
• Email address
• Phone number
• Delivery or installation address
• Locality and service area details
• Equipment requirements and rental duration
• Billing or payment-related information
• Messages or enquiries
• Documents you voluntarily share for service fulfilment

Providing this information is generally voluntary, although some details may be necessary for us to respond to your request, arrange delivery, or provide our services.

Please avoid sharing unnecessary sensitive medical records unless specifically requested for fulfilment of a confirmed service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Date and time of access
• General location derived from your IP address
• Cookie identifiers and similar technologies

Information from Third Parties

We may receive information from trusted partners or publicly available sources where permitted by applicable law. This may include analytics providers, advertising platforms, payment partners, or business directories.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Confirm equipment availability
• Arrange delivery, installation, pickup, and support
• Process payments, rentals, and invoices
• Improve our website and services
• Analyze website performance
• Maintain security
• Detect fraud or misuse
• Comply with legal obligations
• Communicate order updates and important service notices
• Send service or promotional communications where permitted or where you have provided consent

We do not sell your personal information.

5. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent
• Performance of a contract or service request
• Compliance with legal obligations
• Our legitimate business interests
• Protection of vital interests where required by law

The legal basis may vary depending on your location and the nature of your interaction with us.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may include:

• Essential cookies required for website functionality
• Analytics cookies
• Performance cookies
• Preference cookies
• Marketing or advertising cookies where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Analytics and Advertising

We may use trusted third-party analytics and advertising services to understand website usage, measure campaign performance, and improve user experience.

These providers may collect information such as:

• Device identifiers
• Browser information
• Website interactions
• Approximate location
• Advertising identifiers

Where required by applicable law, these services operate based on your consent.

8. How We Share Information

We may share personal information with trusted third parties only when necessary, including:

• Delivery and logistics partners
• Cloud hosting and website service providers
• Payment processors
• Analytics providers
• Advertising platforms
• Communication providers such as email or messaging tools
• Professional advisers
• Government or regulatory authorities where legally required

We require service providers to handle personal information responsibly and only for authorized purposes.

We do not sell or rent your personal information.

9. International Data Transfers

Because some service providers may operate in multiple countries, your information may be transferred to and processed outside your country of residence.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements
• Improve our services

When information is no longer required, we securely delete or anonymize it where reasonably practicable.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request a copy of your information in a portable format
• Lodge a complaint with an appropriate supervisory authority

To exercise any of these rights, please contact us using the contact information provided below.

12. Marketing Communications

If you choose not to receive marketing communications from us, you may unsubscribe at any time by following the instructions included in our messages or by contacting us directly.

Even if you opt out of marketing messages, we may continue sending service-related communications where necessary, such as delivery, rental, or support updates.

13. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Secure hosting
• Encrypted connections (HTTPS)
• Access controls
• Authentication procedures
• Routine software updates
• Data backup procedures

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

14. Children's Privacy

Our website and commercial services are intended for adults, caregivers, and organizations arranging medical equipment support. We do not knowingly collect personal information from children for marketing purposes.

If we become aware that personal information of a child has been collected unintentionally without appropriate consent where required by law, we will take reasonable steps to delete or address it.

15. Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.

When significant changes are made, we will update the "Last Updated" date above. Continued use of our website after any changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us.

RS Medicals
E/ 121, Ramgarh, Garia, Kolkata, West Bengal 700047
Email:[email protected]
Phone:+91 86977 02544