Terms of Service

Welcome to RS Medicals.

These Terms of Service ("Terms") govern your access to and use of our website, medical equipment rental and sale services, delivery and installation support, and any communications with us. By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Us

RS Medicals is a medical equipment supplier based in Kolkata providing medical equipment on rent and sale, home ICU setup, oxygen equipment, mobility aids, hospital beds, respiratory devices, and related home healthcare support.

For any questions regarding these Terms, please contact us at [email protected].

2. Scope of These Terms

These Terms apply to:

• Visitors using our website
• Individuals or organizations requesting information, quotations, or bookings
• Customers renting or purchasing equipment
• Anyone using our digital resources or contacting our support channels

Additional written agreements, quotations, invoices, or rental contracts may apply to specific orders. If there is a conflict, the signed or confirmed order agreement will take precedence for that transaction.

3. Using Our Website

You agree to use our website responsibly and only for lawful purposes.

You must not:

• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Disrupt or interfere with the operation or security of the website
• Upload malicious software or harmful code
• Use our content without permission
• Misrepresent your identity or service requirements

We reserve the right to suspend or restrict access if we believe these Terms have been violated.

4. Our Services

Our services are tailored to each customer's requirements and may include:

• Medical equipment rental
• Medical equipment sale
• Home ICU setup
• Oxygen cylinders and concentrators
• Hospital beds, wheelchairs, and mobility aids
• BiPAP, CPAP, nebulizer, syringe pump, and suction machine supply
• Doorstep delivery and pickup
• Installation and usage guidance
• Related home healthcare support services

Service availability, models, and rental tenure options may change based on stock and local demand.

5. Quotes, Bookings and Order Scope

All quotations and availability confirmations are based on the information available at the time they are prepared.

Once an order is confirmed, it defines the agreed equipment, tenure, pricing, delivery area, and related service terms.

Any additional equipment, extensions of rental period, replacements, or requests outside the confirmed order may require revised pricing, deposits, or updated timelines.

6. Customer Responsibilities

To help us deliver services efficiently and safely, customers agree to:

• Provide accurate contact and delivery information
• Ensure someone is available to receive and verify equipment
• Use equipment only for its intended and lawful purpose
• Follow usage and safety guidance provided by our team
• Keep rented equipment clean, secure, and in good condition
• Inform us promptly about damage, malfunction, or loss
• Return rented equipment on time in working condition, subject to normal wear

Service timelines may be extended if required information, access, or approvals are delayed.

7. Payments, Deposits and Rentals

Payment terms will be outlined in individual quotations, invoices, or booking confirmations.

Unless otherwise agreed:

• Service fulfilment may begin only after any required advance payment or deposit has been received
• Invoices should be paid within the agreed payment period
• Late payments may delay delivery, pickup, replacements, or result in temporary suspension of services
• Security deposits, where applicable, may be adjusted against damage, loss, late return, or outstanding dues
• Applicable taxes and government charges may be added where required

Any payment processing fees charged by third-party providers remain the responsibility of the customer unless otherwise stated.

8. Delivery, Installation and Pickup

We aim to provide timely delivery and installation across our service areas in and around Kolkata.

Exact delivery windows depend on locality, traffic, stock availability, and order confirmation timing.

Customers should provide safe access for installation and ensure the premises are suitable for the requested equipment.

Pickup of rental equipment should be arranged as agreed. Delay in returning equipment may attract additional rental charges.

9. Equipment Condition and Liability During Rental

All rental equipment is supplied in sanitized and working condition to the best of our ability.

During the rental period, the customer is responsible for reasonable care of the equipment.

Charges may apply for damage beyond normal wear, missing accessories, misuse, or unreturned items.

Do not attempt unauthorized repairs. Contact RS Medicals for support if equipment needs attention.

10. No Medical Advice

RS Medicals supplies medical equipment and related support services. We do not provide medical diagnosis, clinical treatment decisions, or replace advice from qualified healthcare professionals.

Customers and caregivers remain responsible for obtaining appropriate medical guidance regarding equipment suitability and patient care.

11. Intellectual Property

Unless otherwise agreed in writing:

• RS Medicals retains ownership of its website content, branding, photographs, text, and other materials
• You may not copy, reproduce, or redistribute our website content without permission
• Product names and third-party marks remain the property of their respective owners

12. Third-Party Services

Our services may involve third-party providers such as:

• Logistics and delivery partners
• Payment gateways
• Cloud and hosting providers
• Analytics platforms
• Communication tools

These services operate independently under their own terms and privacy policies.

We are not responsible for interruptions, pricing changes, or service availability caused by third-party providers.

13. Confidentiality

We treat personal and service-related information shared during an enquiry or order with reasonable care.

Information will not be disclosed unless:

• Required by law
• Necessary to deliver the agreed services
• Authorized by you

14. Acceptable Use

You agree not to use our services for activities that are unlawful, fraudulent, abusive, harmful, or infringe the rights of others.

We reserve the right to refuse or terminate services that violate these principles or create safety risks.

15. Disclaimer

While we strive to provide high-quality equipment and dependable service, we cannot guarantee outcomes beyond our reasonable control.

This includes, but is not limited to:

• Clinical results or patient recovery outcomes
• Uninterrupted third-party utility or power supply required for equipment operation
• Delays caused by traffic, weather, access restrictions, or emergencies
• Temporary stock unavailability of specific models

Website information is provided for general guidance and may be updated without notice.

16. Limitation of Liability

To the maximum extent permitted by applicable law, RS Medicals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Our total liability relating to any claim shall not exceed the amount paid by the customer for the specific service or order giving rise to the claim.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold RS Medicals harmless from claims, losses, damages, liabilities, and expenses arising from:

• Incorrect information provided by you
• Misuse of equipment or services
• Your violation of these Terms
• Your infringement of another person's rights

18. Suspension and Termination

Either party may end a rental or service arrangement in accordance with the confirmed order terms.

Upon termination or order completion:

• Fees for completed services and elapsed rental periods remain payable
• Outstanding invoices become immediately due unless otherwise agreed
• Rented equipment must be returned as arranged
• Deposits may be settled after inspection and dues reconciliation

19. Availability

We aim to keep our website and services available and reliable.

However, we do not guarantee uninterrupted access and may suspend, update, or discontinue parts of the website or services at any time for maintenance, security, stock, or operational reasons.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business operations.

The updated version will always display the latest revision date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection laws, disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

22. Contact Us

If you have any questions regarding these Terms, please contact us.

RS Medicals
E/ 121, Ramgarh, Garia, Kolkata, West Bengal 700047
Email:[email protected]
Phone:+91 86977 02544